Complaint Handling Procedure
We take pride in trying to achieve the highest levels of customer care and loyalty. However, if you do have reason to complain then we ask that you speak to one of your insurance advisors in the first instance to see if they can resolve the issue for you.
Alternatively, you can contact our Compliance Department as follows:
By Post
The Compliance Manager
Adlington Court
Adlington Business Park
Adlington
Cheshire
SK10 4NL
By Email
By Telephone
Please click here to view a copy of our complaints procedure.
If we are unable to resolve your complaint or you are looking for impartial advice, you can contact the Financial Ombudsman Service on 0300 123 9123 or 0800 023 4567.
Further information on the service provided by the Ombudsman can be found at www.financial-ombudsman.org.uk.
